The Lewis Rathbun Center is a hospitality house primarily serving the families of patients facing overnight and longer duration stays at Mission Hospital in Asheville.
Board and staff leadership there wanted a way to "seat" each visitor in the ethos of the place, to make each visitor comfortable-totally comfortable-with everything from kitchen appliances to washing machines to the completely voluntary nature of payment for accommodations.
The strategy became a "soft" booklet, down-sized, written in story form, that could be handed out, mailed, or placed on a nightstand or pillow.
The Rathbun Center continues to be one of the premier facilities of its kind, with a roster of former guests who live throughout the world, many of whom insist on keeping in touch and, if close by, stopping in to volunteer.
Many thanks to Adelaide Key and Kay Dossett.
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